Returns & Exchange

To Return any order, click here

RETURNS POLICY

  • Customers can return their order within 10 days after an order has been delivered. We have a reverse pick up facility for most pin codes. For pin codes that are non-serviceable by our courier partners against the reverse pick up policy, you will have to self ship the product(s).
  • In extreme circumstances, you may be asked to send the products only through INDIA POST if a reverse pickup facility is not available in your area and we will refund the courier amount to the maximum of Rs 120 subject to submission of courier receipt via email
  • In the interest of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at support@snitch.co.in and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as a Coupon Code as per your convenience.
  • If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted. If there is a manufacturing issue, or if you have any other queries regarding this, you can contact us on the number or email us on support@snitch.co.in.
  • Gift cards/vouchers are non-refundable.
  • To maintain strict hygiene standards of our products, we do not accept returns on several product categories, including but not limited to masks, boxers, briefs, trunks and perfumes. Snitch may, at its discretion and without prior notice, change the products or categories to which this policy would apply.
  • In case your pin-code is non serviceable for the reverse pick up facility, we request you to self-ship the product to us. We will credit the courier charges borne by you at the time of initiating the refund.

In case I return the product, will the Shipping / COD charges be credited back?

  • No. These are charges applicable each time an order is placed and are non-refundable.

 

HOW TO RAISE A RETURN / EXCHANGE REQUEST?

  • Visit the returns section on the website or click here to raise a return/exchange request for your order
  • Submit the required details in the empty fields
  • Follow the instructions and select the items you would want to return
  • A confirmation email would be shared once the return request is approved 

 

ARE THERE ANY CHARGES FOR RETURNS?

  • We shall charge you shipping fee of Rs.100 (w.e.f 1st June, 2022) in case of reverse pick up the same shall be deducted from your refund.

 

EXCHANGE POLICY

In exchange, the reverse pick up will be done in 2-3 days, once the request is placed. Once we have received the request and it is approved post review, a new exchange order is automatically placed and processed. The new order gets shipped in 2-3 working days once your previous order is picked up and this would take 7-8 days for it to get delivered, mostly sooner depending on the region.
Note: Once a product is exchanged and is delivered, no further actions such as exchange or refund would be applicable on that order. 

 

ARE THERE ANY CHARGES FOR EXCHANGE?

  • We shall charge you shipping fee of Rs. 60 (w.e.f. 1st June, 2022) in case of reverse pick up and the same will need to be paid at the time of order delivery of the exchanged order.

 

REFUND POLICY

For refund, the reverse pick up will be done in 2-3 days, once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the refund link will be initiated within 24 hours.
In the refund option, If you choose a coupon code the reverse pick up will be done in 2-3 days, once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the Coupon Code will be initiated within 24 hours and you will be notified on your registered email Id and WhatsApp number.

Additionally, note that shipping/cash on delivery charges are non-refundable.

 

REFUNDS FOR DISCOUNTED ITEMS

In case of orders placed with a discount is returned, a refund to the bank account will not be applicable. The amount will be refunded in the form of Coupon Code.  

 

REFUNDS FOR FREE PRODUCT DEALS

Any items purchased during a BOGO Sale (Buy 1 Get 1 Free) or any such promotions wherein free products are included, such orders will not be eligible for any returns or exchanges. 

  

REFUNDS FOR CASH ON DELIVERY & PREPAID ORDERS

Once the product(s) reaches us and passes the QC, a link via our Payments Partner (Cashfree / Razorpay) would be sent on your registered E-mail ID & SMS or WhatsApp to your registered number. You would be required to click on the link and fill in the required details for the refund to be initiated to your account.

Please note that Shipping / Cash on Delivery charges are non-refundable. 

 

TERMS AND CONDITIONS

  • Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.
  • If you have received an SMS or EMAIL of order delivered status and if it's not received by you, please email or contact us within 24 hours. 
    email: support@snitch.co.in
    phone no.: 08047104444
  • The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession. This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received.
  • In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via our mail support@snitch.co.in with details of the product and its damage within 1 day of receiving the products; whereon, the customer will receive instructions from us.
  • Upon return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via e-mail within a reasonable period of time. We aim to process the refund as soon as possible and, in any case, within 30 working days of the day, we confirmed to the customer via e-mail that they are entitled to a refund.
  • If any promotional/coupon code is redeemed during a purchase, the full amount will be refunded as a coupon code. In case of a non-promotional purchase, the full amount will be credited to the bank account.