RETURNS/EXCHANGE POLICY
1. Returns and Exchanges
Timeframe: Returns or exchanges are accepted within 7 days from the date of delivery.Reverse Shipment Fee: A fee of up to ₹100 per item may be deducted as per our Fair Usage Policy.
Return Pickup Attempts:
- Return pickups will be attempted within 24–48 hours from the date of the request.
- A maximum of three pickup attempts will be made.
2. Refund Process
For COD Orders- Refunds will be processed to your Snitch Wallet within 1-2 working days after the return pickup is completed.
- Wallet balance can be tracked via the Snitch App.
- Refunds will be credited to your original payment method within 1–2 working days after the return pickup is completed.
- COD payments will be refunded to the wallet, which can be used on future purchases.
- Reward points, store credits & shipping charges (If any) are non-refundable.
3. Conditions for Returns
- Items must be in their original condition with intact tags.
- Products that are visibly used, worn, or returned in poor condition will not qualify for a refund.
4. Non Returnable Items / Exclusions
To maintain hygiene standards, returns are not accepted for the following product categories:- Accessories
- Sunglasses
- Perfumes
- Masks
- Innerwear (boxers, briefs, trunks)
5. Refunds for Free Product Deals
Orders placed during promotional offers like BOGO (Buy 1 Get 1 Free) or other similar deals that include free products are not eligible for returns or exchanges.
6. Self-Shipping for Returns
If reverse pickup services are unavailable in your area, you’ll need to ship the product(s) to the following address:
SNITCH WAREHOUSE
NO.43, Sri Balaji & Hemanna Layout, 4, Anjaneya Swami Temple Rd,
B.C Gundappa Layout, Balaji Gardens Layout,
Kattigenahalli, Bengaluru, Karnataka 560064
Shipping Instructions
- Pack the items securely to prevent loss or damage during transit.
- Include your Order ID and registered mobile number on the package.
- Ensure all items are in unused condition with tags and packaging intact.
Reimbursement
- For prepaid orders, the full amount plus ₹100 (towards courier charges) will be refunded to your bank account.
- For COD orders, the refund will be credited to your Snitch Wallet.
7. Terms and Conditions
- The customer is responsible for providing accurate bank account details for refunds. SNITCH is not liable for errors in the provided details.
- If you’ve received a delivery confirmation but haven’t received the package, report it within 24 hours.
8. Reporting Damages
-
If the product does not meet standards at delivery, notify us within 1 day via:
a. Instagram DM: @snitch.co.in
b. WhatsApp: +91 6364430801 - Upon receiving the returned product, our team will inspect it and notify you about the refund eligibility. Refunds are processed within 30 working days from confirmation.