Customer Service Executive: Non-Voice Process

Customer Support Executive Responsibilities

• A minimum of 1 year of experience.
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.

Customer Support Executive Requirements

• Manage a team of representatives offering customer support.
• Oversee the customer service process.
• Resolve customer complaints brought to your attention.
• Create policies and procedures.
• Plan the training and standardisation of service delivery.
• Monitor the work of individual representatives and of the team.
• Conduct quality assurance surveys with customers and provide feedback to the staff.
• Possess excellent product knowledge to enhance customer support.
• Maintain a pleasant working environment for your team.
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.

2022-05-31|||No. 5/1, 3rd Floor, Surana Arcade, 4th Cross, Lalbagh Road, K. S. Garden, Bangalore 560027|||Support||||||DQq9iig.XG9nciWN|||FULL_TIME|||INR|||HOUR|||single||||||||||||false