Customer Service Executive: Voice Process

Customer Support Executive Responsibilities

  • A minimum of 1 year of experience.
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.

Customer Support Executive Requirements

  • Manage a team of representatives offering customer support.
  • Oversee the customer service process.
  • Resolve customer complaints brought to your attention.
  • Create policies and procedures.
  • Plan the training and standardisation of service delivery.
  • Monitor the work of individual representatives and of the team.
  • Conduct quality assurance surveys with customers and provide feedback to the staff.
  • Possess excellent product knowledge to enhance customer support.
  • Maintain a pleasant working environment for your team.
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.


2022-05-31|||No. 5/1, 3rd Floor, Surana Arcade, 4th Cross, Lalbagh Road, K. S. Garden, Bangalore 560027|||Support||||||o0-Bl2x7L~EJ9Jsw|||FULL_TIME|||INR|||HOUR|||single||||||||||||false